Key Responsibilities
1. Business Process Analysis
Understand customer business operations and existing processes.
Gather and document customer requirements.
Study business workflows and identify areas that can be improved using Odoo.
Map business processes and prepare process flow diagrams.
Identify gaps between customer requirements and standard Odoo functionality.
2. Odoo Implementation
Configure Odoo modules according to approved requirements.
Work with modules such as Accounting, Sales, Purchase, Inventory, Manufacturing, and other relevant applications.
Prepare functional specifications for custom developments.
Coordinate with developers to explain requirements and clarify functional details.
Test system functionalities and verify completed developments.
Support customer testing, user training, and Go-Live activities.
3. Customer Handling
Communicate with local and international customers through emails, online meetings, and other official communication channels.
Conduct requirement-gathering sessions and system demonstrations.
Explain system functionalities and proposed solutions clearly.
Respond to customer queries and follow up on pending requirements.
Provide regular project updates and communicate issues on time.
4. Documentation
Prepare Business Requirement Documents (BRD) and Functional Requirement Documents (FRD).
Prepare process flow diagrams and functional specifications.
Prepare test cases, testing documents, and user guides.
Maintain proper project documentation and meeting records.
Write professional emails and other customer communications.
5. Internal Coordination
Work closely with Project Managers, Developers, and other team members.
Clearly communicate customer requirements to the development team.
Follow assigned tasks, project schedules, and company procedures.
Provide regular work updates and complete assigned tasks within agreed timelines.
Take responsibility for assigned work and follow up until completion.